Our new way of working.
736 London Road
Coronavirus: Our New Way Of Working
A message from Dr Kal Gill, Principal Dentist at Grosvenor Dental Practice.
As things are getting back to normal in most aspects of our lives, we, as a healthcare setting are still operating with certain restrictions. We would like to thank all visitors to our practice for your understanding and patience during this time.
We understand that things are still a little different to your usual experience of a dental visit and that you may have concerns and questions, so here is some information on how your next visit will feel.
Remember, if you have any of the symptoms of Covid-19, please let us know as soon as you can; do not attend your appointment and follow the government guidelines around self-isolation.
ON THE DAY OF YOUR APPOINTMENT
When you arrive, the practice door is now unlocked, so you can enter the premises and report at reception on arrival. Remember to always maintain good social distancing protocol. If possible, we ask that you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable.
As per current government guidelines, we also ask that you wear a mask or face-covering when you attend your appointment to protect our more vulnerable service users.
We are encouraging card payments only or prepaying over the phone, so where possible please do not arrive with cash.
ENTERING THE PRACTICE
On entering the practice, one of our team will confirm your answers to the screening questions again. All members of the team are also asked to follow these same steps to ensure the practice is safe for all visitors. You will be asked to sanitise your hands with hand gel, please let us know if for any reason you are unable to use the gel and you will be escorted to a handwash station.
If you have attended with someone, they will also need to follow the above steps, and will be asked to wear a mask or face-covering whilst in the practice.
Other patients may be waiting in the reception area and there is now socially distanced seating available. On entering the treatment room, you will need to leave any loose belongings like your coat or bag in a designated box provided.
Upon entering the treatment room, our team will be wearing extra PPE as we cannot adhere to the normal social distancing guidelines. This may mean that it is more difficult to see our colleagues and clinicians’ faces, but please be reassured that they will be the usual friendly team. You can rest-assured that each treatment room is carefully cleaned and disinfected after each patient.
AFTER YOUR APPOINTMENT
Before you leave the practice, you will be asked to use the hand sanitiser one last time, before we say goodbye.
We do hope that with this information you can rest assured that we are taking every step to ensure the safety of all patients and your dental team. This will always be our top priority as we work towards getting back to normal and being able to offer all of the services and treatments at the high standards we pride ourselves on. If you have any questions or worries regarding our new patient experience, please do not hesitate to contact us, you can email [email protected], call us on 01782 848708 or message us on Facebook.
We look forward to welcoming you back to the practice soon.
The Grosvenor Dental Team.