In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
Dr K Gill.
If Dr K Gill is not available at the time, then the patient will be told when he or she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
Dr K Gill.
NHS England at:
NHS England Complaints contact:
If patients are unhappy with the outcome of their complaint they can refer the matter to the Parliamentary and Health Service Ombudsman, who is independent of the NHS and government:
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Tel: 0345 015 4033
For complaints about private dental services:
Telephone: 020 8253 0800 (Monday – Friday 9am – 5pm),
Post: Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA
or visit www.dentalcomplaints.org.uk
The General Dental Council,
37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
APPROVED – 02/07/2015